Quick, honest answers to the questions we hear most often. If yours is not covered, message us on WhatsApp at +974 3369 1616 (WhatsApp) and a real person will reply.
How do I place an order?
Browse alataapharmacies.com, add what you need to your basket and check out. Prefer a human touch? Send your list, or a photo of it, to +974 3369 1616 (WhatsApp) and we will prepare everything for you.
How fast is delivery, and what does it cost?
Express delivery inside Doha arrives within 60 minutes for QAR 25. Standard delivery is QAR 15 with same-day service across most of Qatar. Orders over QAR 99 ship free, and branch pickup is always free.
What payment methods do you accept?
Cash on delivery, card on delivery using the driver’s mobile terminal, or secure online card payment at checkout. Choose whichever suits you at the time.
How does prescription upload work?
Upload a clear photo of your prescription on our website. A licensed pharmacist reviews it, then confirms availability and price by phone or WhatsApp within 30 minutes during opening hours. Once you approve, we deliver to your door.
Are your products genuine?
Yes, without exception. We are licensed by Qatar’s health authorities under licence number MOPH license number to be displayed here, and every item comes from authorised distributors, is stored to manufacturer specifications and is checked by a pharmacist before dispatch.
Do you accept health insurance?
Not online yet, though it is coming soon. For now, online orders are paid directly and you receive a detailed invoice, which you may be able to use for reimbursement with your insurer.
How do you handle medicines that need refrigeration?
Cold-chain items such as insulin are kept in monitored pharmacy fridges and delivered in insulated packaging. These orders are handed to you personally, so please be available at your address.
What is your returns policy?
Unopened non-medicinal items can be returned within 7 days in their original packaging. Medicines are non-returnable under Qatar health regulations. Anything damaged or incorrect is replaced or refunded, just tell us within 48 hours.
How do I track my order?
You will receive updates by text or WhatsApp from confirmation through to delivery, including when your driver is on the way. For a live update any time, message your order number to +974 3369 1616 (WhatsApp).
Can I order through WhatsApp?
Absolutely. Send your product list, a photo of the packaging, or your prescription to +974 3369 1616 (WhatsApp). We confirm availability and the total, then arrange payment and delivery in the same conversation.
Can I speak to a pharmacist before buying?
Yes, and it costs nothing. Our licensed pharmacists answer questions about medicines, doses, interactions and everyday health on WhatsApp at +974 3369 1616 (WhatsApp), by phone at +974 3369 1616, or face to face in any branch.
Can I change or cancel my order?
Yes, provided it has not yet left the pharmacy. Contact us on +974 3369 1616 (WhatsApp) or call +974 3369 1616 as soon as possible and we will amend or cancel it straight away.